{"id":2036,"date":"2026-01-29T15:41:48","date_gmt":"2026-01-29T15:41:48","guid":{"rendered":"https:\/\/hophelden.nl\/?page_id=2036"},"modified":"2026-08-28T18:50:44","modified_gmt":"2026-08-28T16:50:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/hophelden.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Order:<\/strong><\/p>\n

Can I see what I ordered?
<\/strong>Before payment, you will receive an overview of your ordered products, and after your order, you will receive an email with the invoice and an overview of your order.<\/p>\n

Can I still change my order?
<\/strong>After payment, you can no longer change your order. This is due to the different prices and beers, making it an administrative hassle to rectify. Which is a waste of money for everyone.<\/p>\n

Can I pick up my order? If so, when?
<\/strong>During checkout, you can choose to pick up your order for free. Send us a message and we will let you know when it suits you. This is generally always on Fridays between 15:00 and 17:00, but ONLY by appointment.<\/p>\n

What is the minimum order value?
<\/strong>There is no minimum order value at Hophelden.nl, so you can simply order just one beer. However, please note that shipping costs remain the same, so for a small order, you will pay proportionally more for shipping.<\/p>\n

Payments:<\/strong><\/p>\n

Where can I find my invoice?
<\/strong>Once payment for the order has been processed, it will be sent immediately to the email address provided in the order.<\/p>\n

How can I pay?
<\/strong>Our payments are processed via Mollie; the options we currently offer are iDEAL, Klarna, Klarna iDEAL in 3, Google Pay, Apple Pay, credit and debit cards.<\/p>\n

Are there any costs such as delivery fees?
<\/strong>Shipping costs are calculated based on quantity and weight of your order. Naturally, this does not apply if you come to pick up your order.<\/p>\n

Can I pay with a beer voucher and how does this work?
<\/strong>You can pay for your order in full or in part with the Biercheque. You can enter your card number + card validation code on the checkout page.<\/p>\n

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Delivery:<\/strong><\/p>\n

What happens if I am not at home?
<\/strong>If you are not at home, it will be delivered to PostNL according to the preferences you have set. If there are no preferences, it will be delivered to the neighbors or to the nearest PostNL location.<\/p>\n

When do you ship?
<\/strong>Delivery times may vary per order, depending on PostNL. We aim to ship all orders placed before 17:00 on the same working day.<\/p>\n

W<\/strong>What is the average delivery time?
<\/strong>The average delivery time is approximately 2-3 working days.<\/p>\n

What if my package is damaged, or what if a bottle arrived broken, what now?
<\/strong>In this case, please contact us via info@hophelden.nl<\/a> and we will provide a suitable solution. Don't forget to include a photo for proper processing.<\/p>\n

Package not arrived?
<\/strong>Please check your spam folder or check with your neighbors to see if they might have taken the package. If the package still hasn't surfaced, please contact us via info@hophelden.nl<\/a> Then we will look into what happened to your package.<\/p>\n

<\/p>\n

Can I return my order?
<\/strong>Yes. You have fourteen days after receipt to cancel your order, without having to explain why. Report it via the withdrawal form<\/a>. After that, you have another fourteen days to return the bottles unopened and undamaged, in the original packaging. You pay for the return shipping yourself; we will refund you within fourteen days of your notification. If something went wrong with the order or something arrived damaged, we will take care of it and it will cost you nothing.<\/p>\n

Beers:<\/strong><\/p>\n

What if I don't like the beer?
<\/strong>Specialty beer isn't for everyone, and tastes simply differ. Read the description and flavor profile on the product page carefully, and you will usually find a beer that suits you. If you are unsure, feel free to ask us; we are happy to help. We cannot accept returns of an opened bottle that was disappointing. However, if your order is still unopened and within fourteen days, you can simply return it.<\/p>\n

How long does the beer stay good?
<\/strong>The expiration dates are listed on the bottles and cans.<\/p>\n

What can I expect from the beer?
<\/strong>The site describes what to expect from each beer; it is an adventure, so don't be afraid to discover something new.<\/p>\n

What are the selection criteria for your beers?
<\/strong>We sell exclusively craft beer from small independent breweries, breweries without a platform, and which are not readily available everywhere.<\/p>\n

A bottle arrived broken, what now?
<\/strong>In this case, please contact us via info@hophelden.nl and we will provide a suitable solution. Please include your order number and do not forget to send a photo for proper processing.<\/p>\n

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Contact:<\/strong><\/p>\n

How can I reach you?
<\/strong>You can easily send us a message via our contact form or Instagram. We aim to respond within 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Bestelling: Kan ik zien wat ik besteld hebt?Je krijgt voor de betaling een overzicht van je bestelde producten en na je bestelling krijg je een mail met de factuur en het overzicht van je bestelling. Kan ik mijn bestelling nog wijzigen?Na betaling kan je je bestelling niet meer wijzigen, dit heeft te maken met de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","rank_math_title":"Veelgestelde Vragen \u2013 Verzending, Betalen & Bestellen | Hophelden.nl","rank_math_description":"Antwoord op de meest gestelde vragen over bestellen, verzendkosten, levertijd en betalen bij Hop helden.","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":[]},"class_list":["post-2036","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/pages\/2036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/comments?post=2036"}],"version-history":[{"count":14,"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/pages\/2036\/revisions"}],"predecessor-version":[{"id":2821,"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/pages\/2036\/revisions\/2821"}],"wp:attachment":[{"href":"https:\/\/hophelden.nl\/en\/wp-json\/wp\/v2\/media?parent=2036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}